My Relocation Bureau (“MRB”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use personal information when you visit our website, contact us, request information, subscribe to our communications or purchase one of our digital guides.

​

1.1 Who we are

​

My Relocation Bureau
Company number: 17480847
College House, 2nd Floor
17 King Edwards Road
Ruislip
London
HA4 7AE
United Kingdom
Email: abigailbureau@gmail.com

​

1.2 What information we collect

​

• Your name and email address.

• Information you provide when contacting us or requesting a guide link.

• Information necessary to administer a digital guide purchase.

• Transaction and purchase information.

• Website usage and technical information collected through cookies and similar technologies.
   

Our website contact/request forms collect name and email address where those details are needed to send the information or link requested and respond to the enquiry.

​

1.3 Digital guide purchases

​

When you purchase a guide, we process the information necessary to complete the transaction and provide the digital product. The website is operated through Wix and payment is handled through the payment facilities enabled on the Wix website. We do not intentionally collect or store full payment card details ourselves.

​

1.4 Email marketing and Brevo

Where you separately choose to subscribe to My Relocation Bureau marketing communications, we may use your email address to send information about new guides, relocation resources, company news and relevant offers. Our email marketing is managed using Brevo.

​

Marketing subscription is optional and separate from receiving a guide or requested information. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

​

1.5 Website analytics and cookies

​

Our website is hosted using Wix. Google Analytics may be connected to the website to help us understand how visitors use the site and improve our content and functionality.

​

Non-essential analytics cookies and similar technologies will be used only where the consent required by applicable law has been obtained. Please see our separate Cookie Policy.

​

1.6 Why we use your information

​

• To provide information or links you request.

• To respond to enquiries.

• To process and administer guide purchases and provide digital products.

• To maintain appropriate purchase, accounting and business records.

• To send marketing communications where you have chosen to receive them.

• To understand and improve our website and digital products.

• To protect our website and business against fraud, misuse and security threats.

• To comply with applicable legal and regulatory obligations.
   

Depending on the circumstances, our lawful basis may include performance of a contract, compliance with a legal obligation, consent, or our legitimate interests.
 

1.7 Who we share information with
 

We may use carefully selected third-party providers necessary to operate the website and business, including Wix, Brevo, payment providers used through Wix, Google Analytics and professional advisers where reasonably necessary.
 

We do not sell or rent your personal information. Where third-party providers process information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
 

1.8 International transfers

Because MRB operates internationally and uses global technology providers, personal information may be processed outside the United Kingdom or the country in which you live. Where applicable, we will take appropriate steps to ensure that international transfers are lawful and protected by suitable safeguards.
 

1.9 How long we keep information
 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to legal, tax, accounting and other applicable requirements. Newsletter information is retained while you remain subscribed, subject to applicable legal requirements.
 

1.10 Your rights
 

• Request access to personal information we hold about you.

• Ask us to correct inaccurate information.

• Request deletion where applicable.

• Ask us to restrict processing.

• Object to certain processing.

• Request portability where applicable.

• Withdraw consent where processing is based on consent.
   

To exercise your rights, contact abigailbureau@gmail.com. You may also complain to the Information Commissioner’s Office (ICO) or the relevant data protection authority applicable to you.

1.11 Security
 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.
 

1.12 Children

Our website and digital guides are intended for adults. We do not knowingly collect personal information from children.
 

1.13 Changes
 

We may update this Privacy Policy from time to time. The latest version will be published on this website.
 

1.14 Contact
 

My Relocation Bureau
College House, 2nd Floor, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Email: abigailbureau@gmail.com